FAQ

  • 1. IPTV
Internet Protocol Television
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  • 1. What Is IPTV
     

    Internet Protocol Television or IPTV for short  is quite simply digital television content (which can be live or prerecorded videos)  that is delivered to your chosen device (for example TV or even your smart phone or any other device) are delivered via a digital internet stream instead of the traditional methods will all know like satellite and terrestrial Arial , This can be a set top box or your phone or tablet iphone or ipad , almost any device , its versatile and mobile , you just need an internet connection and a subscription

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  • 2. Can I Use My Own Mag 254 / 250 / 2566 Or Other Set Top Box Zgemma ?
     

    Yes you can use your own  mag box or Zgemma  in fact any device you want to and we will help you to configure your devices with our extensive tutorials and customer support

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  • 3. With A Subscription Can I Use More Than One device ?
     

    well that depends on what device your using and what group :-- apps or set top box

    1. If your using an app on any device then yes you can use your subscription on as many devices  as you want to and anywhere is the world too. but you can only watch the iptv on one device at  a time with one subscription .  so if you want to watch it on two devices at the same time , you will need two subscriptions
    2. Set  top boxes tied to the server via mac and is the only device you can use with one subscription
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  • 4. Can I use both my ZGemma box or other set top box eg mag 254 and laptop with one subscription ?
     

    No I am afraid not
    We have two groups

    1. 1. Applications that can be installed on multiple devices
    2. 2. set top boxes tied to the server via mac

    Applications connect to server with a  a user name  and pass that is included in a URL that we send to clients and there is no limit to the number of devices
    but the system will only allow one login per subscription so can only view on one device at a time

    Set top boxes use mac address which is unique and this ties the box to the server and is the only device you can use

    So for a lap top and ZGemma box you will need two subscriptions
    This would also apply to any set top box eg:- mag 254 and an ipad would also be two subscriptions

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  • 5. what are differences between SILVER & GOLD IPTV packages
     

    Gold has :-
    1). 7 days catch up TV on 20 plus channels with more being added
    2) Local stream feeds on most popular channels this increases stability and reliability
    3) The channel Line up is different for example Gold doe not have Arabic channels but silver does
    4) Gold has option for multi room discount meaning if you have more than one subscription it works out cheaper
    5) Gold has more vod although silver should catch up soon
    6) Gold is slightly more expensive

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  • 6. Does your IPTV service work in my country ?
     

    Quite simply yes the service is world wide and works in all countries all that is required is an stable internet connection
    But please NOTE:-  some internet service providers do however block IPTV  and for this you might need a vpn to get round the block
    we will be providing vpn routers in our online store for this soon !!

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  • 7. Do You Have Catch-Up TV On Your IPTV Service
     

    We have two IPTV systems GOLD & SILVER gold has catch-up silver does not

    Also please note :-
    Catch - up TV only works on mag 250 /254 / 256  boxes and some other set top boxes and STB emulators It does not work on apps

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  • 8. I have a mag set top box , Can I use the browser login too
     

    Mag set top boxes are tied to the server via mac address with a subscription and  is the only device you can use.
    Browser login is part of the apps group so can be used on multiple devices but not available  if you have a subscription with  a mag set top box

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